Short answer: we don't replace antivirus. We add a behavior-based security layer on top of it, with humans behind it.

Traditional products like Norton and McAfee scan for threats someone has already identified as malicious. Useful as a baseline, but attackers move faster than signature lists.

We're proactive. Behavior-based detection watches for how attackers act when they're already inside, not just what they look like. When something looks off, a real analyst investigates before it spreads.

The specific layers active for you depend on your plan. Sign in at portal.wetravelpc.com to see your live coverage, or call 701.306.0188 and we'll walk through it.

Depending on your plan, one or more of these layers is running quietly in the background:

• EDR agent, the most important one. Watches for threat behavior and reports anomalies to a 24/7 security operations team.
• Antivirus we keep current, on top of the AV built into your operating system.
• DNS-layer filtering, blocks known malicious domains before pages load.
• Cloud backup, encrypted offsite copies so you don't lose what matters.

Sign in at portal.wetravelpc.com to see exactly what's active for you.

Curious which vendors we use? Call 701.306.0188. We choose established security partners with strong compliance and data-handling practices.

No. Modern security agents are designed to run quietly in the background. Most clients don't notice them during normal use.

Patches and updates happen overnight when you're not using the machine. If a critical patch needs a reboot during your workday, we tell you first.

Yes, but less than before, and we've got you if you slip. Our tools catch many common threats automatically. What still matters on your end:

• Never share your password. Nobody from We Travel PC will ever ask for it.
• Be suspicious of urgent emails asking you to click links or send money, even if they look like they're from your boss or a vendor.
• Call us if anything feels wrong. Weird pop-up, strange email, unexpected login alert. Call 701.306.0188. Easier to be wrong about nothing than wrong about something real.

Mostly small to mid-size organizations across North Dakota and Minnesota: HVAC and mechanical contractors, long-term care, K-12 and private schools, law and accounting firms, financial advisors, childcare centers, and churches and nonprofits.

The common thread is shape, not industry. We work best with teams from a handful of people up to organizations with 100+ staff who want one calm, accountable partner instead of a help desk.

We focus on North Dakota and Minnesota because trust and long-term fit matter in this work. Most support can be delivered remotely, so we can serve organizations outside the region when the relationship and scope make sense.

Engagements typically start around $499/month and scale into the thousands for larger commercial environments. Pricing depends on the number of devices, service mix, and how hands-on the engagement is.

We quote based on the work, not a per-seat formula. If your environment is unusually small or narrow in scope, we can talk through whether there is a sensible fit.

No long-term contracts. Month-to-month with 30 days notice if you ever want to part ways. Stay because the service is good, not because of paperwork.

We don't force a one-size-fits-all package, but the scope does need to support a sound security posture.

Yes. For most of our business clients we are the IT department: endpoint security, network and Wi-Fi, Microsoft 365 or Google Workspace, hardware lifecycle planning, day-to-day support, and the technical voice in the room when bigger decisions come up.

For one of our longest-running clients we've held that role for over 20 years across every era of K-12 technology.

We deploy and operate technical controls that align with common frameworks: HIPAA-aware operations, encryption at rest and in transit, access logging, backup and recovery, endpoint security. For long-term care, healthcare, and education clients this is part of the daily work.

We help operate the technical controls that support your compliance posture, but we are not auditors and do not issue compliance certifications.

No. We are not watching you work.

We do not monitor your screen, read your emails, or browse your files as part of normal service. Our security tools watch for threats: suspicious processes, unauthorized access attempts, known malware patterns. Not your normal activity.

If support or incident response requires access (a real ticket, a real incident), it's limited to that task and handled with permission, logging, and accountability.

Backups are encrypted, and access is tightly controlled.

Yes. Specifically:

• We choose established security vendors with strong compliance, security, and data-handling practices.
• All data in transit is encrypted (TLS 1.2 or higher).
• All backups are encrypted at rest.
• We do not sell your data. We don't share it with marketers. We don't train AI on it.
• We retain only what's needed to deliver our service.
• If you cancel, your data is deleted per our retention policy (typically 90 days for backups, then purged).

Want our full data-handling practices for your compliance team? Just ask.

Yes. We help businesses evaluate, deploy, and govern tools like ChatGPT, Microsoft Copilot, Google Gemini, and others. The biggest issue isn't which AI tool to use, but how company data is handled, who has access, what gets logged, and what employees should or shouldn't put into personal AI accounts.

We advise long-term education and commercial clients on AI policy, licensing, data access, and appropriate use.

→ See our full AI guidance for small businesses page.

Pick whatever's easiest:

• Urgent (work stopped, possible attack): call 701.306.0188. You reach Michael directly, not a phone tree.
• Not urgent: send a message through your portal at portal.wetravelpc.com. We get it the moment you hit send.
• General questions: email michael@wetravelpc.com.

No phone tree, no offshore script, and no handoff to someone who doesn't know your environment.

Our target response times:

• Urgent (work is stopped or possible security incident): within 1 hour, often sooner.
• High priority: same business day.
• Normal: within 24 hours.

In practice we usually respond faster than the targets. For security incidents specifically, a dedicated security operations center investigates around the clock, 24/7/365.

For security incidents: yes, 24/7. If something suspicious happens at 2am on Sunday and the right controls are in place, our tools can isolate the affected machine automatically while the security team investigates. You'll see an alert in your portal by Monday morning if it isn't urgent enough to wake you up for.

For non-security issues (setup help, questions, general IT): best-effort during business hours (8am–5pm CT Mon–Fri). Send a message anytime; we'll respond the next business day.

True emergencies (business-stopping issue): call 701.306.0188 any time. Call Michael directly. If it's truly urgent, we'll work the problem.

We are primarily a security and IT company. Your monthly scope depends on the engagement we agreed to, and your portal and invoice show what is active. Things like printer setup, new employee onboarding, upgrading a laptop, or reconfiguring a router may be billed separately at our consulting rate depending on your scope.

In some scoped engagements, general IT support is included. In others, it is billed separately. We will tell you upfront whether something is covered or billable.

Every business plan is built around the client's actual environment.

Some clients need security monitoring and backup. Others need us to function as their outsourced IT department, manage Microsoft 365, support users, maintain networks, handle vendor conversations, and advise leadership. The scope is different because the environments are different.

Your portal shows the services currently active for your organization, and your invoice reflects the agreed monthly scope.

If something falls outside that scope, such as a larger project, hardware purchase, cabling, migration, or unusual after-hours non-security work, we will quote it separately before moving forward. No surprise bills.

30 days notice. No long-term contracts. No surprise fees.

Cancellation:

• Email or call to let us know. No retention script.
• We email a final invoice for the current period.
• We remove our tools from your systems.
• You keep your data. Backups stay accessible for 90 days unless you request earlier deletion.

We'd rather keep you happy than keep you trapped. If something isn't working, tell us first.

Monthly invoices via QuickBooks. You'll see them in your portal's Billing tab and get an email with a payment link.

Payment options: ACH bank transfer (preferred, no fees) or credit card. Pay directly from the portal anytime.

Invoices are written so you can understand what you are paying for, whether that's a monthly scope, active services, project work, or device or user-based items. No unexplained management fees.

Founder of We Travel PC. The person behind 701.306.0188 and whose name lands in your inbox when you email michael@wetravelpc.com.

Based in Fargo, North Dakota. Started the company in 2001 to do IT the way I'd want it done if I were running a small business: clearly, honestly, and without the runaround.

You work directly with Michael for almost everything. We stay intentionally small, and we back that up with mature tools, documented processes, security partners, and trusted specialists when the work calls for it.

My brother Casey has been part of We Travel PC from the beginning and handles our largest engagement, the multi-decade school district.

Since 2001. Independently owned the entire time. No private-equity rollup, no franchise model.

A few of our client relationships have lasted nearly the whole run: over 20 years with the same school district, over a decade with a multi-location commercial client, and long-term care facilities through every era of healthcare IT.

Master of Science in Educational Administration with a Technology emphasis (Minnesota State University Moorhead, 2012). The reason it matters: we think about systems, training, and policy as much as the technical fix.

That lens is part of what differentiates the work in schools, healthcare facilities, and offices where the people using the technology matter as much as the tools themselves.

Bachelor of Science in Information Technology (Capella University, 2002) anchors the technical foundation. Capella's program emphasized ethics and law in IT, including privacy, data handling, and responsible technology, well before those became mainstream conversations.

We did. Most MSPs use white-label portals from vendors like ConnectWise or Datto, so every client experience looks the same.

We built ours from scratch so it could be shaped around what actually matters: your real security data, your real coverage, your real billing. No vendor's quarterly roadmap deciding what your dashboard does.

Because being small is the point. The same person who knows your environment, history, and priorities. Decisions happen quickly. No account-management layer between you and the work. Tools chosen because they're the right tools, not because a vendor program rewards us for selling them.

The result is a small book of long-tenured relationships rather than a big book of churning ones.

The original concept in 2001 was simple: meet clients where they were. On-site service, real people showing up at offices and homes, not pulling everyone into a storefront. The name stuck.

The work has changed (most is now remote, with on-site visits when that's the right answer), but the underlying idea is the same: bring technical capability to the client, calmly, on their terms.